All Joy 101 subscriptions are processed through the Apple App Store and we’re unable to issue refunds or make changes to your billing directly. We do apologize! We know this can be frustrating, and we truly wish we could handle it for you.
To request a refund, please reach out to Apple Support at support.apple.com/contact or call their support number in your region. They’ll be able to access your account details and sort everything out.
Thank you for your understanding. If there’s anything else we can help with, please feel free to email us at support@joy101.com, a member of our support team will be happy to assist.